Archive for the ‘Helpful Hints’ Category

Pay now or pay later

Posted: November 20, 2014 in Business, Contracting, Helpful Hints

It’s the hardest thing for me to do – convince owners that I should be consulted BEFORE they begin their project. The typical owner that understands the need for a construction manager thinks the services are only needed when construction starts. The problem is that the design work is done and many of the things that impact the success of the project are set. Keep in mind that there are options when it comes to the project strategy so it’s important to get good counsel from the start. Then owners find that walking through the steps of the construction process with the counsel of a construction professional is of tremendous benefit.

An example of this would be project where the owner elects to go with a design/build arrangement and employs the company without getting advice from me. If I am brought in just to manage the construction, the design is already complete and the contract for construction is in place. In that case, I am really handcuffed and not able to help the client as much as I can and should. Whereas being brought in before hiring the company there would be things to consider. Perhaps the project would have been better suited to employ a design/bid/build strategy. Perhaps there should have been an RFP for a design/build contract to increase competition and improve pricing. And being on board during the design phase would have benefits too. Reviewing the design would prevent conflicts and problems down the road. Being included and providing counsel every step of the process helps to ensure the owners get everything they should and that is vital to the owner’s satisfaction with the project and the quality of the end product. If you read this article, I hope you get it and you allow me to be a part of your project from the start. It will make a huge difference for you.

A few weeks ago, I was at church and talking to a friend who was undertaking the construction of a new house. His father-in-law was visiting from out-of-state and was familiar with construction. When he found out what I did he told his son-in-law to hire me and pay me whatever it took because I would save him so much heartache and money that it would be worth it. I wish I had had a video camera to catch the moment!

The world of construction is complicated and full of potential problems. Navigating the waters of the construction process is a challenge even for a professional like me. But it makes a big difference to have a team member who has been through it, who understands the ins and outs of construction and who has your best interest at heart. If I can be of service or answer any questions, just contact me. I’m happy to help in any way I can.


Posted: November 5, 2014 in Business, Helpful Hints

“If people like you, they will listen to you. But if they trust you, they’ll do business with you.” – Zig Ziglar

Business has and always will be based on trust. At the core, business is people transacting and working together who want to be able to trust each other. Lacking trust, relationships fail. There is an intrinsic part of us put there by the Creator that wants and needs relationships so even in business we find ourselves relating to the people and therefore trust is at the core.

With that being said, it is crucial that in construction and contracting there be a high level of trust in order to be successful. And even with two people of integrity who trust each other it’s important to have a written understanding of the relationship and especially the expectations of each other. But you should know that you can’t write enough terms into a contract to replace having a clear understanding and trusting each other. The world of commercial contracting is full of suspicious characters who don’t trust each other and often for good reason. Their contracts form the basis for dispute and not for relationship so all too often the contract ends up in the legal system. If you are going to do business in these circles just make sure you have your legal team warmed up.

The point to this message is that building trust and then entering into an agreement based on trust is important for both the owner and the contractor. This is based on the simple principle that it’s better to work things out than to take the matter to the legal system. You need to start out based on trust so when (and if) the situation gets tense you can both proceed with confidence that in the end you can work things out. If you are not already aware of it, when a matter goes to court the lawyers always win. Other than that, there are no guaranteed winners. So, you are better off finding a solution even if it doesn’t feel good at the moment rather than lawyering up and seeing how much that costs you. If you have a contract based on trust, the terms of the contract become the less crucial to actually finding a solution.

How do I find someone I can trust? First of all, realize that there are two parties and there is as much reason to distrust an owner as there is to distrust a contractor. There are plenty of horror stories on both sides. There are things that you can do to reinforce or build trust in a person but just know that in order for an owner or a contractor to let their guard down and replace it with trust they have to know that when it comes down to it and things go sideways the other party will act with the same consideration and openness that they did when the arrangement started. That is where personal character and integrity become the measurement of whether someone can be trusted or not which is the second point here. The problem is these qualities are not measured. There is no visible scale that shows how trustworthy someone is. You can’t find a source for character ratings on Angie’s list or anywhere on line. And contractors have an even tougher time trying to find out if the owner is trustworthy because they don’t have even an Angie’s list for owners.

There are some sources for information out there that can be helpful. Online sources like Angie’s list can be a good tool but just because a contractor isn’t listed doesn’t mean the contractor isn’t trustworthy and a good choice. And even if you check with all the sources and do a thorough check of a contractor doesn’t mean he’ll work out. But here are some things to consider when looking at an owner or a contractor.

Quality Owners Contractors
Business practices Most owners have a core business. You may be able to ask questions of employees and vendors to find out how the owner conducts his/her business. You can check with the Better Business Bureau ( to see if any complaints have been filed. Contractors use subcontractors and vendors. Get a list of a few key subs and vendors and ask them for confidential information about how the contractor conducts his/her business. You can check also with the Better Business Bureau ( to see if any complaints have been filed.
Bank accounts Owners are reluctant to give out banking information. But you can check with Dunn and Bradstreet ( and get financial information. Contractors should supply you with their financial information so you can check on them. Also, use Dunn and Bradstreet ( for credit and financial information.
Legal claims Sometimes a simple question like “have you ever been sued before or sued someone else” can give you good information about the owner. Just because they have been to court doesn’t mean they’re a terrible person so try to understand the circumstances before forming an opinion. Contractors have to be licensed so check with the state licensing board (in California You can not only find out the status of their license but also if they have ever had complaint made against their license. However, this does not tell you if the contractor has been sued or not. Just ask him/her directly.
Recent experience If the owner has been involved in construction before, ask for the contact information of the contractor(s) and interview the person(s). A good practice is to ask for the owner’s contact information for the last 5 jobs the contractor did. Chances are that one of them was not a success for some reason. Take the time to interview the owners and get a sense of how the contractor handled problems. Even if they had a bad job as long as they took care of business they may be a good choice for a contractor
References References for an owner may or may not be useful. They usually pertain to the owner’s core business which you may not be familiar with. Concentrate on interviewing some key people connected to the company. References are usually people the contractor has had success with or they are friends. Concentrate on the list of past projects including ones where the contractor didn’t shine and those owners will hopefully tell you a lot about the contractor.

When it’s all said and done, sitting down together and communicating is a big part of building trust. Most people have the same interests as you. They want to be successful, they want to do their business honestly and they want other people to respect and appreciate them. Linking up on those points reinforces trustworthiness to each other. I find that by telling a story of a bad or a good experience I communicate an example of how business should not or should be done. If that rings true for the other party then I know we see eye to eye on how to do business and we build our trust based on that. Understand that these are matters of relationship based on trust and not performance. Establishing your choice of whether to take a job or to award a contractor has many other facets to it. But whatever the other things are that weight your decision you have to be able to trust that person at the core. If there is not trust, then you are probably better off moving on.

If you talk to someone who’s been through a project (even a kitchen remodel) they will have a list of things they would do differently. Going in to the project it seems like no big deal and you are excited to do something new. Maybe your business is expanding so you need more room or you are succeeding and doing well so you want to improve your home or your office. But after it’s all said and done you realize there’s no magic to it. It’s a lot of work and most people are hugely disappointed in the process. Here are some common mistakes people make dealing with construction.

  1. Owners believe it’s no big deal. You pour a little concrete and you slap some wood together. It’s not that big of a deal. Perhaps it shouldn’t be but even a simple kitchen remodel has a lot of different elements to it that all have to work together and look good when it’s done. You either have to know how to get it done right or trust the contractor which leads me to #2.
  2. Owners believe the contractor. Let me say that the majority of contractors out there are honest and hard working people. But even the best of them have things come up and as a result your project may not be done when you expected and it may not look like you expected. There are all kinds of contractors out there and working with them to get what you want is not as simple as it seems it should be.
  3. Owners make changes. Most people don’t really know what they want (honesty here). Once they see how it looks and feels they want to change something. Or perhaps what they thought was a good idea turns out to not be so good. Changes are a killer to a project and change orders are often the biggest point of contention on a project. The secret is to know what you want and then not make changes during construction as much as possible.

There are a number of other things that are like landmines on a project just waiting to blow the whole thing up. Most people don’t understand things like contracting, protecting yourself against liens, managing risk with insurance, how the flow of money affects the project, etc. The business of construction can sometimes be more complicated than the actual work. That is why many owners are turning to construction managers to guide owners through the process and help make the project a success.

If you would like more information or if you have any questions, feel free to contact me via email at or use the contact form.